Cedar Plank

• We ship using FedEx Priority with a 1-2 day transit time to deliver your seafood order. A signature is not required, unless delivered to an apartment or business.
• We use the shipping address that you provide us. Minor details can be the cause of major stress. Please take a moment to validate that the information you provided is correct (i.e. spelling, unit number, zip code, state, etc.). Great Alaska Seafood will not be held liable for misrouted packages resulting from incorrect shipping information provided by you.
• We ship Monday - Wednesday. We ship Thursdays depending on your location.
• We DO NOT ship out on holidays or if your delivery date falls on a holiday.
• When you order any Gift Pack or any of our Specials, or if your order is 8 pounds or more you will receive FREE SHIPPING.
• All orders received Monday - Tuesday before 12:00 pm (Alaska Time) will ship the next business day. Orders placed after 12:00PM (Alaska Time) on Tuesday - 12:00PM Friday will be shipped the following Monday. **EXAMPLE: You place your order Monday before 12:00PM Alaska Time, your order is processed and packed that day and shipped out Tuesday using Fedex, you will receive your order on Wednesday or Thursday.***IMPORTANT: We do not have the ability to ship the same day your order is placed.***
• There is no "guaranteed delivery time." FedEx provides a courtesy estimated delivery time with your tracking number. But do not be alarmed if your package arrives later in the day or the next day. Depending on your location, or during busy holiday seasons, your package can arrive later in the day or the next day. If shipping to a business, please make arrangements if it is closed during lunch hours.
• We ship everywhere in the USA and Canada. Hawaii requires an additional $45.00 delivery charge. To place a Canadian order, please contact our customer service office
• We do not suggest shipping to a business address unless it is open until 8pm your local time and on Saturdays. FedEx can deliver packages as late as 8pm and if there is a delay they can deliver on Saturdays as well.

• Unlike a lot of seafood companies, we are actually located in ALASKA and therefore are subject to extreme weather conditions. During colder seasons, please be mindful of this. In most cases, your package will arrive in perfect condition. However, if your package is held up along the way due to foul weather conditions, neither we nor FedEx will be held liable.
• Special Events: When planning your special event, waiting until the last minute is not a good plan. Place your order early and we will arrange specific delivery dates. We can make suggestions for your important event based on the best seasonal selections available.
• Holidays: We understand that the season of giving is often a busy and challenging time. Because you are selecting perishable seafood for your celebration or as a gift, we urge you to notify your recipient and confirm they will be home during the expected delivery time. It can still be an item of surprise, but because a signature is not required (in most cases), some people are not looking for their surprise package and will let the box sit outside for an extended amount of time, leaving the items to thaw and spoil. In this event we will not be held liable for spoiled packages

• Great Alaska Seafood guarantees every product to provide 100% Happiness. Your Great Alaska Seafood package will arrive in either a frozen or cool to the touch state. If you receive your order and question it's quality, you can call our Customer Service Team during business hours, and a customer service representative will assist you.
• If recipients have any questions, problems or concerns regarding an order, we ask that you notify us immediately for assistance, or by the next day after receiving your order.
• We will be closed most holidays to include Thanksgiving, Christmas Day and New Year's Day. If Great Alaska Seafood has made a mistake on your order we will issue a credit for the value. If you are not fully satisfied with your order, please call us and speak to a customer service representative. We reserve the right to conduct an investigation into claims that are potentially fraudulent. Please do not discard any packaging until you are completely satisfied with the product. On occasion, Great Alaska Seafood may deem it necessary to have the purchaser provide photographs to better resolve the issue.

• We offer shipping insurance which covers your shipping cost for a reshipment of your exact same order if ALL of the following occurs: Your package is delayed a day or more AND the products are spoiled. (products are expected to arrive anywhere from frozen to an unfrozen "cool to the touch" state.) We must have a picture of the box, picture of the fedex label on the box and a picture of all the products that are spoiled in order to provide a complimentary reshipment of your products and for your shipping insurance to take effect.
• We recommend shipping insurance for all packages and is required for each box to be covered. Example: if you place an order that requires us to use 2 boxes to ship the order to you then each box must be insured to qualify for the shipping insurance coverage if purchased.

For further questions about ordering and delivery schedules, please visit our shipping information page or contact us to speak to a member of our team. Our customer service team is ready to assist you.